Our photographers take more than 100 photos while on site to ensure a variety for you. Typically, we return a minimum of 25 which have been edited by our processing team. In the event that you are unsatisfied with the angle, quality, or editing of the photos we would love for you to reach out and let us know your specific concerns. Based on your concerns our team can then send you alternative photos that you might prefer as well as correct any glares, and lighting issues.
- If you are unsatisfied with the editing of the photos please reach out to us by responding to the email that we sent you titled "Your Photography Package is Ready." This is the fastest way for you to get your request handled.
- In your email, please be as specific as possible about the photos in question, rooms you are talking about, etc. Our post processing team did not do the photography, so it helps a lot if you are specific about the rooms you are talking about so we can find the pictures quickly without reaching back out.
- In special circumstances a reshoot may be done for a fee of $50 (within our service area).
- With that being said, we want to thank you for being understanding. As a growing company, we anticipate hiccups and your feedback is integral to our success.